Frequently Asked Questions

We have updated our systems. To access content, all users are required to reset their password. Follow the steps below.

How do I reset my password?

  1. Click here to access the Forgot Password form.
  2. Enter the email address that is on your account in the Email Address field. Click submit. 
  3. You will receive an email with a temporary password and a link to change your password to your new permanent one.  
  4. The Change Password form may or may not be pre-populated by your browser. Enter your email address in the Email Address field.  
  5. Enter the temporary password you received in the Password field.
  6. Enter your new permanent password in the New Password and New Password Confirm fields.  
  7. After clicking submit, you will be directed to a thank you page.
  8. Navigate to and click Login at the top of the page. At the Login form, enter your email address and new permanent password. You can now access your content.